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Setting a Call Centre from Scratch!

If you are all set to start a call centre business from scratch, there are several tips to keep in mind. Setting a business from scratch is not easy and several necessary steps for efficient results is essential. For reference, you can connect to some famous call centres in India that have been prov

call center

If you are all set to start a call centre business from scratch, there are several tips to keep in mind. Setting a business from scratch is not easy and several necessary steps for efficient results is essential. For reference, you can connect to some famous call centres in India that have been providing calling services for years now. Learn from them before trying to step in their shoes!

Some key considerations help to define the dos’ and don’ts when opening a call centre firm and company owners need to consider the same while operating on building a new call centre organization.

The first step to start ones’ own business is to determine the type of call centre required so that business proceedings are managed accordingly. Look for your objective of starting a call centre and the purpose the call centre aims to accomplish. When your business has full idea of the goals it wants to achieve, it becomes easy to work on development functions.

There has to be an idea to move forward with and deciding an objective, the business gets the view for future endeavours.

Check out as we collect some tips to help you out in establishing a new call centre:

Decide the number of employees

To start a call centre business, companies need to decide the core purpose of their aimed call centre firstly. Knowing the purpose of building the call centre, you get the idea of the number of employees to be efficient for business activities.

Businesses also need to focus on the target audience of the company to have the clue of the type of services to offer. Knowing the type of service and the business plans, searching for employees becomes easy. It is unprincipled to hire agents without planning, so look for a partner after deciding the type of quality essential for the business. Doing so assures that the new employee is capable enough to support the call centre functions.

Research the business requirements before starting your search for employees, as it helps to define the number of workers needed. Calculate your business necessities accordingly, so that useless expenses do not ruin the business budget.

Decide the call centre location

call center

Call centres in India are loved for BPO services because they have a great location where cheap labour is easy to find. Thus, international companies love outsourcing to Indian boundary, as they save their capital expenditure easily by even making their business service available 24X7.

This is why every company must decide the location strategically to bring some perks to the business. While thinking to start a new business, do not focus on finding a location that shortens the commute for the management team.

Companies need to remember that taking decisions as per the convenience of the management would not bring results. This is why, several other circumstances measure the need for location and therefore, the area for opening the call centre firm has to be with the perspective of bringing business success.

Make sure to choose an area that can bring brand identity, attracts the prospective employees and a location than can also be cost-friendly to the business.

Look for a business-friendly technology

When you think of starting your call centre, look at other call centres that have a good background to get an idea of the latest in-trend technologies. Choose a technology that best matches your business needs and do remember the requirements of your prospects.

Select a technology that your potential customer is feasible in and remember the following guidelines:

  • Keep a check on the potential customers’ channel of availability.
  • Research on the technology choices available.
  • Look for requirements like call recording, customer relationship management, the type of headsets your business needs, cloud solutions, etc. and decide the best for your business.
  • Check competitors’ technology usage and learn from them.

Hiring and training

If you have planned to start your call centre, learn the hiring and training techniques firstly from existing counterparts. Call centres in India perform hiring and training repeatedly, as attrition is a huge issue. Therefore, get into a call centre genuinely, and learn from them to attain practical guidance to achieve business success.

Learn to work amid tight deadlines and watch how the owners’ handle high call volumes stretches. Hiring in a call centre is not a random process and recruiters need to look for some essential features in the prospect to bring business success. Thus, learn how to hire the best agent and then carry on with the training process.

Marketing the business

Business marketing is very important and companies need not forget it ever. If you have planned to start your own call centre business, remember to market the business offerings excellently.

To get better insight, look at the competitors’ marketing strategy and try to learn from them. Choose companies that offer similar services like yours and look at their ways to reach the audience, the platforms used and their expenses.

You can contact the sales department of big companies too for assistance. Later, advertise your business services through various social media platforms and expand your network to larger boundaries so that further marketing becomes easy.

Pre-define the budget

When you are setting up your own call centre business, there has to be a pre-defined budget in mind. Without having a set budget, businesses cannot move progressively, which is why all call centres in India pre-define their budgets beforehand.

When the budget constraints are clear, companies have a crystal-clear idea of where to spend and where to restrict expenses. Not defining the budget and deciding the expenses, your call centre may land in an unwanted situation where handling service may be out of order.

Every organization needs to understand that working on a well-defined budget is important to save the business from unnecessary expenses. Moreover, working with the idea of expenses, the business has the opportunity to improve its customer satisfaction, decide the boundaries and somewhere inflate the bottom line indirectly.

Thanks for reading!


Daniel Jack

For Daniel, journalism is a way of life. He lives and breathes art and anything even remotely related to it. Politics, Cinema, books, music, fashion are a part of his lifestyle.