Technology has its own pros and cons just like any solution that humans are prone to using or operating on a daily basis.
As an age-old proverbial saying goes that every coin has two sides. So, technology despite coming with a series of advantages also has its share of disadvantages too attached.
Major technological innovations like applications despite making the life of people easy and comfortable also has its share of cons. Since not many are so technologically sound, it makes applications not so popular among the people who especially are aged.
Some people despite being technologically sound have complained and have shown their displeasure towards the use of applications due to fear of privacy breach, privacy security, payment, etc., to name a few.
Currently, the major service to have witnessed a transformational change in its way of serving customers are the healthcare service. Especially after digitization of its services with the help of the on-demand healthcare apps, there was no looking back for them.
Just through a few taps, patients could receive quick medical help as and when they needed it along with helping the medical professional to earn extra income depending on the hours that they would set as being available to provide the services.
Especially thanks to the presence of the on-demand healthcare apps, the healthcare industry, on a whole have gone on to become a very profitable, flourishing as well as a revenue-bearing and promising industry.
According to recent research that was conducted by Statista, it was found that the digital healthcare market is estimated to have a net worth of 200 billion dollars by the year 2020. This figure is enough to prove the promising, flourishing and profitable future of the healthcare industry due to the presence of the on-demand healthcare application.
Despite the pros of the on-demand healthcare apps that one may think of like quick health treatment, get connected to the doctors even at late hours, etc., to name a few that are attached to it, the solution also faces some challenges.
Let us understand these challenges first and then understand in detail how we can overcome these challenges.
The challenges have been explained below in detail
Challenges Faced by On-Demand Healthcare Apps
One of the major worries that patients face when they wish to use on-demand healthcare apps is their privacy. The major fear that they feel is that the information that they may share on the application may get shared with third parties or may not actually remain secure, private and confidential.to say the least. This, in turn, leads them to visit the medical professional in person and not use the app.
Lack of User-Friendly Interface
A user-friendly interface is what one desires in an application so that the booking can be done in a smooth and convenient manner, especially if the application is an on-demand healthcare application. Patients desire that they can get quick medical help but it becomes worrisome to say the least when they cannot book the services quickly and smoothly. Patients often complain that some on-demand healthcare applications lack a user-friendly interface which, in turn, prevents them from operating and booking the healthcare services that they may require in a quick manner thus leading to a loss of customers.
Crashes Quite Often than Usual
Bugs are hard to predict yet must be avoided at all costs. Patients complain that while operating the on-demand healthcare apps, they often crash along the way thus making it difficult for them to even reach till the payment process and receive quick help which, in turn, leads them to lose their faith in the services, on a whole.
Lack of Proper User Experience
Medical terminologies are popular among doctors and medical professionals, not the patients, to say the least. While operating the on-demand healthcare apps, patients complain that the terminologies in some of these solutions have terms that are hard for them to understand and these terminologies often lack explanations, too. This, further, leads the on-demand healthcare apps into losing its user-base and overall popularity on a whole
Data security is important for any application irrespective of the services that the app caters to. In the case of data security not being protected, the app loses its credibility and so does the business on a whole, in the long run. Especially for the on-demand healthcare apps, a major source of worry is the data security. Patients feel perplexed that the apps may not keep the data added by them as private thus leading the solution into losing its customer base and popularity, on a whole.
However, it is important that these challenges that the on-demand healthcare apps face be overcome, as in the case, these challenges are not overcome by the healthcare industry, it will not take long for the healthcare industry into losing its credibility among the patients.
Thus, the healthcare industry needs to follow some important steps in order to overcome these challenges that are faced by the on-demand healthcare apps.
Steps to Follow to Overcome Challenges Faced by the On-Demand Healthcare Apps
- Maintain a user-friendly interface in your application so that your patients can seamlessly and smoothly book the medical services
- Make sure that your on-demand healthcare apps are responsive in nature so that your patients can operate the solution across platforms like their smartphone or iPhone device or through their laptop, desktop, and PCs.
- Build your on-demand healthcare apps with the latest technology stack so that the app does not crash along the way.
- Maintain strict privacy guidelines and terms and conditions in your on-demand healthcare apps in order to retain the trust of your patients.
Thus, to conclude, if the healthcare industry follows these steps to overcome the initial challenges faced by the patients, they can be assured that the solution will help them become a profit-bearing tree in the shortest time.