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Want to migrate to the cloud? Read this before anything else.

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Cloud Phone system

Cloud telephony is the talk of the town for many good reasons. Its ample benefits reduce cost, and its great workability is what lures businesses of all sizes to ditch their old-school business phone system and move to the cloud.

A virtual phone system has become the need of the hour, especially for small-scale businesses as it can render powerful and unified communication without demanding hefty upfront investment.

Apart from that, cloud telephony has helped businesses of all sorts to work beyond the office premises. Remote working is easy and equally powerful with cloud telephony. While migrating on cloud is today’s demand, doing so can be a little tricky. There are many caveats involved in the process.  

One of the main concerns, when you are migrating on the cloud, is restoring the contact center. Many businesses fear that they might lose important contacts and will deal with issues like system incompatibility, incomplete business data backups, and hindered service delivery. Also, as businesses have already made huge investments on their on-premise PBX, they don’t have the heart to throw it into the bin.

Well, we are glad to inform you that all these fears are baseless, and migration on cloud PBX can be a cakewalk. Moreover,  you can also restore your PBX investments if you follow these tips.

  • Use the VoIP adapter

We know that cloud telephony is already offering you everything related to communication on the cloud, and you need not worry. But throwing your PBX into the bin can be a tough job. You had not only made huge investments but also had put tons of effort into system set-up and maintenance all through these years.

In that case, using a VoIP adapter is the right thing to do. VoIP adapter is a device that converts voice signals into digital signals and vice-versa and makes them on-cloud transmission ready. It connects your traditional POTS-based PBX with your LAN or Local Area Network with the help of an Ethernet cable using an RJ45 port.

Basically, the VoIP adapter works as a bridge between your analog-digital station and IP network. Its standard features like SIP compliance, echo cancellation, web-based transmission, and automatic provisioning via HTTP or TFTP ensure that you have better on-cloud communication experience at every level. So, using a VoIP adapter, make sure that you are making the most of your previously-made PBX investments and using the top-notch cloud telephony in one go.

  • Make use of SIP trunking gateway

If you think that migration on the cloud will be a time-consuming and tedious job, then consider using the SIP trunking gateway. SIP or Session Initiation Protocol makes sure that you are migrating on the cloud without dumping your existing PBX system. As SIP can easily couple with unified communication, you need not rip and replace anything from your existing business phone system.

Apart from hassle-free cloud PBX migration, it offers you ample features for multi-site support with voice VPNs, ISDN data, HD voice, & video calling, PSTN voice call, and bursting. Many SIP trunking service providers offer communications platform-as-a-service (CPaaS) support with regular service. 

With CPaaS, you get APIs that can take many digital transformation initiatives like controlling routing of inbound calls and establishing a virtual presence in remote locations, which may not be a part of your regular cloud-based business phone system. This means you will have a hassle-free cloud telephony operation along with quick and secure migrations.

  • Adopt hybrid solutions 

If you think that cloud migration will consume many crucial business hours and will shut down everything completely, then you are wrong. Many cloud PBX offers hybrid migration solutions to accelerate the migration process and prevent any downtime. 

Also, they will offer an easy-to-follow step-by-step deployment approach for your IT staff to deal with any technical breakdown in the near future. 

  • Never underestimate the power of on-site training and demo

No matter how skilled your teams with existing PBX are, it can face hurdles while operating a whole new business phone system. If you really want your team to gain hands-on experience on cloud telephony as well, then ask for training sessions by your service providers.

You can also request to arrange a demo of cloud telephony before the actual migration. Though the virtual phone system comes with a very user-friendly interface and is operated easily, arranging a training & demo session helps your employees to get familiar with it easily. So, never forget this point.

The on-cloud business has picked-up paced and has benefited businesses from every angle. When communication can be done easily and economically using cloud telephony, splurging on the POTS-based phone system doesn’t make any sense.

So, make an initiative and move over cloud space now.

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