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Adding The Magic Of Artificial Intelligence In Dynamics 365 App For CRM



Dynamics 365 for finance

Microsoft values new technologies like machine learning, artificial intelligence etc. Therefore, the company is adding these new technologies in a lot of its products like Microsoft Dynamics 365 suite. Several useful and interesting AI add-ons are included in various applications, like the Dynamics 365 App for Sales, Dynamics 365 App for Marketing as well as Dynamics 365 for finance App for CRM. The addition of AI features in the CRM is definitely a great move. And, this move has made Microsoft one of the favourites of the world. Dynamics 365 provides out-of-the-box insights to the businesses. The insights are a result of the unification of the data. The data is analyzed to generate high-level insights for the businesses. Basically, insights empower the companies to make better strategies and decisions for the betterment. AI is a fantastic technology. And, Ai is expected to touch the massive $3.9 trillion mark by the year 2022, therefore, there is definitely a lot that we use this technology for. In this article, we will explore the use and benefits of AI for customer service.

Microsoft Dynamics 365 AI for Customer Service

Microsoft Dynamics 365 AI for Customer Service improves the performance of the CRM reps. It uses a lot of data that is being generated by the tool All the data is analyzed and valuable insights are churned out from it. The insights help the businesses to take necessary actions to improve the quality of the customer service. It empowers the teams to carefully understand the actions that they need to take in order to offer better service. The users don’t have to write any codes as it works through the virtual tools. In the future, Microsoft is planning to offer a domain-specific bot. And, needless to say, the bot will be powered by AI. With the help of AI, useful customer service data is being turned into automated insights. And, the insights play a major role in guiding the employees to take strong actions. As, at the end of the day, the actions have to be meaningful. Therefore, if the teams want to improve their performances, there is nothing better than using AI-based features.

How to make the most of AI?

Dynamics 365 AI for Customer Service utilizes natural language processing. It is done to understand and forecast the main customer service-related issues. The outcomes or the insights are further used to enhance the quality of the customer experience which the company offers. Basically, the AI-powered insights give the teams the right direction to improve. Also, it makes it easy for them to plan intelligently.

You can easily make the most of the virtual agents. You don’t even have to write any code, as they are automated. Also, the support cost is reduced to some extent. And, the quality of the service is improved.

Most importantly, you can easily get the right support through the insights. You will be able to make the right decisions and move in the correct direction. Also, your response to the queries of the customers will be quick and better if you make the most of AI.

Study the key areas for improvement/ Also, you can even get a lot of knowledge from the performance indicators as well as the customer service scores etc. All this will help you to improve your performance.

Gain access to real-time customer data. This data and the insights will help you to understand the customers’ way better and thus, you will be able to offer improved support to them.

There are several useful interactive charts and dashboards that make it easy for you to understand the customers. Also, you can use the visual filters in order to gain complete visibility into the support operations data.

Artificial Intelligence is a fanatic technology that empowers companies in a lot of ways. Therefore, technology is being added to a wide range of products. Technology allows people to get valuable insights that help them to know things better. The same happens in the customer service field as well. With the help of the insights, they can know the customers better, thus, they can provide better experience and support to them. In the coming years, we may even see increased use of AI-powered bots as well. Therefore, this is just the beginning, and later on, we may see more and more use of AI in the customer service world.


Ethereum (ETH) Perpetual Contract Price Analysis: May 20



Ethereum (ETH) Perpetual Contract Price Analysis: May 20
  • On May 20, the bullish ETH price analysis is at  $2285.
  • ETH’s bearish market price analysis for May 20, 2022, is $1785.
  • Ethereum’s MA shows an upward trend.

In Ethereum Perpetual Future (ETH) price analysis on May 20, 2022, we use price patterns, and the Moving Average of ETH to analyze the future movement of the cryptocurrency. 

Perpetual contracts are derivative contracts similar to futures that have no expiration date or settlement, allowing them to be held or traded for an indefinite amount of time. They are gaining popularity in crypto because they allow traders to hold leveraged positions without the burden of an expiration date. Unlike futures, perpetual contracts trade close to the index price of the underlying asset due to perpetual funding rates.

Ethereum (ETH)

A platform powered by blockchain technology is ethereum, well known for its native cryptocurrency called ether, ETH, or Ethereum. Blockchain technology creates distributed consensus about the state of the Ethereum network. New blocks are asses to the very long Ethereum blockchain to process Ethereum transactions and mint new ether coins or to execute smart contracts for Ethereum dApps.

Ethereum is used by tech giants and corporations to develop customized blockchain models. In the coming years, the increased use of Ethereum will lead the creators to switch from the proof-of-work to a new consensus algorithm. 

Ethereum has been trending up over the last few weeks s anticipation build for its massive software upgrade. Investors and developers are calling it the merge and it’s expected to happen over the next few months. It will change how transactions on Ethereum are ordered, making it more efficient and sustainable for widespread use. But until that happens, crypto experts are waiting to see how investors and companies building their tech on Ethereum’s platform respond to the changes. 

Ethereum (ETH) Price Analysis

ETH price analysis on May 20, 2022, is explained below with a two-hour time frame.

ETH/USDT Descending Channel Pattern (Source: Tradingview)

A descending channel is a chart pattern formed from two downward trendlines drawn above and below a price representing resistance and support levels. The descending channel pattern is also known as a falling channel or channel down. The upper line is identified first, as running along with the highs and is called the trendline. 

The lower line is identified as parallel to the trendline, running across the bottom. It is a bearish chart pattern defined by a trendline supporting the series of lower lows and a diagonal resistance level connecting the lower highs.

Currently, the price of ETH is $2013.19. If the pattern continues, the price of ETH might reach the resistance level of $2285 and the buy level of ETH is $2050. If the trend reverses, then the price of ETH may fall to $1785, and the sell level of ETH is 1890.

Ethereum (ETH) Moving Average

The ETH’s Moving Average (MA) is shown in the chart below. 

Currently, ETH is in a bullish state. Notably, the ETH price lies above 50 MA (short-term) and 200 MA (long-term), so it is completely in an upward trend. Therefore, there is a possibility of a reversal trend of ETH at any time.

Disclaimer: The opinion expressed in this chart solely author’s. It does not interpreted as investment advice. TheNewsCrypto team encourages all to do their own research before investing.

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Exchange Inflows Rock Bitcoin, Ethereum As Market Struggles To Recover



Bitcoin and Ethereum

With the market in turmoil, digital assets such as Bitcoin and Ethereum are seeing their prices challenged in ways that have sent shivers down the spines of investors. The downtrend had triggered massive sell-offs that had sent prices towards yearly lows. Despite the volume already being sold off, sellers look to not be done yet. This is evidenced by the volume of Bitcoin and Ethereum that has been making its way to centralized exchanges recently.

Bitcoin, Ethereum Rocked By Inflows

The inflows had been growing steadily recently and given the volume that has been going into exchanges, this growth is alarming. Top coins Bitcoin and Ethereum usually hold up best when it comes to markets like this, and though they have held up, investors seem unconvinced that they would continue to do so. This is one of the reasons why the inflows have been massive.

Data shows that more than $1.4 billion worth of Bitcoin has flowed into centralized exchanges in the last 24 hours alone. Although this is a decline from the previous day when $1.7 billion in BTC had been moved into exchanges, it significantly surpassed the outflow rate compared to the previous day.

Related Reading | How The Tether Peg Could Predict Raging Bitcoin Volatility

Outflows for bitcoin for the last 24 hours came out to $1.2 billion. What this led to was a positive net flow of $233 million. 

Ethereum was not left out of this either. If anything, the second-largest cryptocurrency by market cap has been worse hit by exchange inflows. For the previous day, its inflows had touched $569 million. But unlike Bitcoin, it did not record enough outflows to offset this figure.

BTC continues downtrend | Source: BTCUSD on

This would continue into the Wednesday market which saw $658.2 million flowing into centralized exchanges. In the same time period, there was $651.1 million flowing out of the exchanges, which left a positive network of $7.2 million.

USDT Outflows Spell Selling

One way to indicate if investors are selling or buying Bitcoin, Ethereum, and other digital assets is through the stablecoin inflow, and lately, this flow rate has been anything but encouraging. Tuesday saw $1.1 billion USDT flowing into exchanges, marking a significant figure but the outflows came out higher. In total, there was $1.7 billion in USDT leaving exchanges, resulting in a negative $612.1 million net flow.

Related Reading | Funding Rates Fall To Yearly Lows Following Bitcoin’s Fall Below $29,000

What metrics like this show is that investors are likely turning their volatile cryptocurrencies into these stablecoins and moving them out of the exchanges for safekeeping. Mostly to provide shelter from a highly volatile market.

Nevertheless, the USDT volumes from the last 24 hours are beginning to paint a slightly better picture. While outflows had reached as high as $738.5 million for the past day, inflows were $871.4 million, a positive net flow of $132.9 million. If this trend continues, then the current selling trend could well be turned around into a buyer’s that would hopefully trigger a recovery in the market. 

Featured image from News Central TV, chart from

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Polkadot (DOT) Price Analysis: May 20



Polkadot (DOT) Price Analysis: May 20