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The Beginners Guide to IVR – Interactive Voice Response

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The term IVR is short for Interactive Voice Response, which is a telephony technology that allows interaction between callers and a phone system to acquire or enter information into a database. More and more companies are turning to IVR to help reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

Interactive Voice Response or IVR is one of the most common telephone functions in use across the business community and is capable of bringing remarkable benefits to your company. IVR systems allow 24 hour access to a company from its customers via its phone system. In today’s busy modern world, most callers expect on first contact with a company, to be handled via some kind of Auto Attendant or Interactive Voice Response (IVR) system. This method of call handling is generally accepted as long as the caller is given ample opportunity to opt out of the IVR system and be able to speak to a live agent.

IVR systems offer a cost effective and money saving way of handling customer calls twenty four hours a day, seven days a week. The handling of routine phone requests for information can consume a substantial amount of company resources and ultimately money. Interactive Voice Response systems, tailored to a company’s requirements can provide much the same information as a live operator at a fraction of the cost both financially and resourcefully. To put things in their most simple form IVR systems let callers interact with your company via its telephone system.

IVR systems hugely reduce customer call handling costs, and can be introduced into your company environment in a number of ways. The most basic IVR systems simply allow you to record a message that is played when a customer presses the appropriate number on the phone keypad. The more advanced Interactive Voice Response systems allow callers to interact with a company on a much greater scale. For example you could set up an IVR to retrieve specific account information that is relayed to the caller through the implementation of text-to-speech recognition technology. This technology allows IVR systems to read specific information from a database and then relate that information back to the customer in spoken format.

Typical IVR – Interactive Voice Response System Applications

The potential applications of IVR systems are virtually endless. IVR systems can be used to automate a wide range of services and requests for information. By combining the input of a caller with tailor made scripts, IVR systems allow callers to call into a company or IVR hosting company using a touch-tone telephone, and then to interact with the system in real time. Below is a list of example IVR applications:

  1. Automated account payment systems
  2. Customer account information
  3. Banking service for account balance transfer information
  4. Customer market surveys
  5. Emergency notifications
  6. Virtual receptionists
  7. Call centre automation
  8. Order status and tracking
  9. Package tracking
  10. Virtual PBX’s
  11. Voicemail services
  12. Voice instant messaging
  13. Bill reminder
  14. Bill collection
  15. Telesales
  16. Virtual agents
  17. Auto attendants
  18. Call routing
  19. Call recording solutions
  20. Plus many, many more

Benefits of IVR Systems

  1. Integrated Voice Response systems can be extremely beneficial to companies by cutting down on live call handling time, thus saving money and enabling staff to be free to concentrate on other business areas.
  2. IVR systems can benefit callers by either allowing access to personalised information or, directing them to the right department or, by a combination of multiple input types and selections via menu choices involving telephone keypad input and speech recognition.
  3. IVR systems allow callers to retrieve or access information quickly with or without additional human assistance.
  4. Integrated Voice Response systems allow companies to easily expand their hours of business, without the need for live operators to be on hand. This allows callers to call at their convenience and still be able to carry out a multitude of tasks automatically.
  5. Call queuing times to departments within a company can be drastically reduced. With IVR systems, calls can be transferred to appropriate departments through the menu selection process.
  6. IVR systems allow company representatives to experience lower call volumes thorough the automation of repetitive tasks. This allows these representatives to manage their calls more efficiently and lets them to concentrate on more important issues.
  7. Through the implementation of a good Integrated Voice Response System, companies may actually be able to expand their call capacity and respond to larger call volumes through the correct management and routing of all inbound calls, reducing the handling cost per call ratio.
  8. For companies who accept payments via the telephone IVR systems can fully automate this task, allowing them to process transactions anytime of the day, any day of the week.
  9. For when call volumes are high, IVR systems allow companies to highlight new products, updates or product information etc while a caller is on hold.
  10. Companies are able to monitor call progress and transactions through the use of daily call activity reports.

Customer Premise Equipment (CPE) IVR or Hosted IVR The Choice Is Yours

CPE – This is equipment that is purchased or leased by a customer and is then located, hosted and maintained at the customers site. For most companies this is an expensive way of harnessing the power a good IVR system can bring to any business due to the initial cost of the hardware and installation work that would be required. For those companies that have the necessary funding for CPE there are of course benefits as well as drawbacks. CPE allows you to take full control of your IVR system and will also allow for future company expansion, though many hosted IVR solutions do allow for this also. The main drawback to CPE IVR systems is that you would need continuing technical support and maintenance either from your own internal staff or outsourced to the IVR system provider.

IVR Hosting – If a customer prefers not to host an IVR system on their premises, is restricted by location, lacks IT support or quite simply cannot withstand the initial financial outlay required for outright purchase then a remote IVR hosting solution that can be tailored to a company’s requirements could be the answer. This option is particularly attractive for small to medium sized businesses who wish to take advantage of a fully featured Interactive Voice Response system, with a vastly reduced initial capital outlay, as well as eradicating the need for system IT maintenance, and support.

Whichever form of IVR system you decide to implement, it is better to ask the advice of experts before you go ahead and purchase any hardware or sign any form of lease agreement. A good IVR systems provider or IVR hosting company will take the time to sit down with you and discuss your requirements in detail before helping you make a decision on what type of system you should opt for.

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3 Best Sites to Buy SoundCloud Plays in 2022

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3 Best Sites to Buy SoundCloud Plays in 2022

SoundCloud is one of the world’s most popular audio libraries and music platforms. Over 10 million creators and 12 hours of content are uploaded every minute! The diverse creator community has resulted in a wide range of musical styles. 

If you know how to navigate the site and use SoundCloud to find royalty-free music, this library can be a video maker’s dream. Finding the right piece of music for your video can be difficult for video editors. Having your film scored can be as costly as the entire project, especially for low-budget or no-budget filmmakers. SoundCloud is a treasure trove of undiscovered and free-to-use music, as well as artists who want their music to be used.

Today we will be listing the top sites to buy soundcloud plays.

 

Starzland

Starzland

Without a doubt, Starzland is the best website for getting Soundcloud plays. They’re a company that knows what they’re doing and has a solid track record in the SoundCloud play industry. As a result, they can be completely trusted.

Buying Soundcloud plays from a company like this can be a great option. They have a lot of client-facing experience. This gives you the opportunity to be completely new and make the most of their experience in order to get the most SoundCloud plays for your tracks.

We also appreciate how reasonably priced this company is. Some of the cheapest plans they have to offer are as follows:

  • 1000 plays for almost $2 
  • 2000 plays for almost $3 
  • 3000 plays for less than$4 
  • 5000 plays for less than $5
  • And much more …

PlaymyCloud

PlaymyCloud

Do you want to contribute to the success of music? If that’s the case, PlayMyCloud on SoundCloud plays’s various marketing techniques have you covered. This is an old website that has a lot of marketing knowledge and has been around for a long time. As a result, when it comes to your music, there are no marketing strategies that you aren’t aware of. They also give the Soundcloud profile a more natural appearance by rounding it out. This platform has been turned into a music fan’s arsenal.

Soundcloud plays are a great way to get more people to hear your music. The greater the number of people who recognize you in your role, the more well-known you become. GetRealBoost is one of the most popular websites for boosting the number of reposts your Soundcloud song receives these days. They simply charge a small fee for services such as Soundcloud likes, feedback, and plays.

Wenzom

Another great site for buying SoundCloud followers and plays is Wenzom. It has the largest number of Soundcloud fans and plays. Thanks to them, having a high-quality profile also increases the number of SoundCloud followers you have. If you need services delivered quickly, Wenzom offers same-day delivery. They’re kind enough to give you thirty days of free SoundCloud plays.

It’s possible that you’ve had the worst experience with bots. Actual is important to Wenzom. Bots can aid in your defamation; in fact, the main goal here is to amass a large number of followers.

There are only a few requirements for purchasing SoundCloud. All you’ll need is a username, an email address, and some cash. In Wenzom, passwords aren’t necessary. Their prices and packages are appealing, and they are affordable.

Conclusion

Because of its burgeoning performers, Soundcloud has long been the most popular music platform. Many people on the internet want to be discovered for the content they create. There may not be a better setting for dedicated artists and musicians to discover music than this.

In fact, thanks to this platform, streaming music has gained a lot of traction. Other platforms may entice you to pursue this goal, but none come close to Soundcloud’s breadth. As a result, in this article, we’ve reviewed some of the best sites for buying Soundcloud reposts. We recognize how difficult it is to get your music heard on such a large platform. As a result, it’s only natural to want to buy Soundcloud repost to help promote your music.

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Shopping For A Great Computer Gaming Laptop

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Computer Gaming

When buying a gaming laptop, you want to ensure that the computer has the components necessary to play the latest games. You also need to ensure that it has all the other details required to run smoothly.

Computer Gaming

The first thing you’ll want to consider when buying a gaming computer is how much power it can handle. There are many different types of computers available today, and each one will have other specs when it comes to power, which you’ll need to consider.

When it comes time to choose between different brands for gaming laptops, several things are essential for each one. Some brands have more powerful CPUs than others, while others may have better screens or better graphics cards than others as well. When choosing between different brands, it is essential to consider how powerful they are and how reliable they are because this can significantly affect your gameplay experience. Also, keep in mind which brand offers excellent customer service if there should ever be any problems or if you need any help. A computer gaming laptop is not only about the screen and graphics card but also about the battery life, so you need to consider everything that can affect your gameplay experience.

If you plan on playing games on your computer, you’ll want to invest in a good gaming mouse. Without one, you cannot play some games because it will take too long for you to move your mouse. Some games require precise movement with a mouse, and without one, it will be nearly impossible for you to play them.

Gaming laptops are available in different price ranges.

Computer Gaming

In conclusion, you should always keep in mind that there are different gaming laptops and look for the best ones for your budget. It would be best if you also kept in mind the specs you want your machine to have and compared them with similar models from other companies. It is important to remember that these machines are not cheap, so make sure that you are getting the most bang for your buck by looking at all of these things before deciding on what model to buy.

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Top Things To Consider Before Investing In Receipt Scanning Software

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At the end of the month, finance teams struggle to consolidate and organize accounts statements, and expense reporting is one such clumsy task. Businesses have evolved into a realm where employees spend on behalf of their company and later get reimbursed for the same, but not without proving their claim. That’s where the major hustle and bustle happens.

Starting from collecting the expense receipts to reimbursing the claim, various processes take place which is handled carefully by the finance and HR departments. This involves the collection of the receipts, verifying them according to the company policy, submitting them to the approval manager, and then the finance team initiates reimbursement. But, it takes days and months to complete this process and involves a lot of unwanted hurdles like sorting and storing physical receipts, verifying and processing receipts’ claims, waiting for approval, tracking application forms, etc.

The receipt scanning software simplifies the receipt management process in a sustainable manner. It automates every step of the process and allows employees to track their claim applications in a transparent manner. From large to small businesses, everyone is shifting their expense management operations to its digital solution as it makes the whole process seamless and efficient.

But, businesses before investing in a receipt scanning software must consider some important points for a sustainable choice.

1. Online Accessibility

The most important expectation from any digital technology is to be able to access the software from any place and at any time. You must understand the consequences of both the cloud or desktop-based software, as the latter restricts the data access to a physical location but keeps your data safe, but, the other one provides easy online access to your data from any location to all of your employees with the chances of a security breach.

Luckily, there are cloud-based receipt scanning softwares available, which provides different security levels along with online access to the data for speedy workflow and secured data. our data is restricted to a physical location, and with the other one, your data is unrestricted but available to all of your employees too.

Therefore, you must look for that receipt scanning software which allows different security levels to ensure both the online accessibility and security of data. This way your workflow speeds up and provides flexibility to your employees.

2. Storage Feasibility

Though, both the desktop and cloud-based receipt scanning softwares provide storage space, you must consider their respective limitations, according to your business needs, with these questions.

  • Will your receipt scanning require daily operations – once or multiple times a day?
  • Will your operations be restricted to the tax season or also for special occasions?
  • How will your expense receipts be tracked and integrated with other systems?

With this, you can easily understand your storage space requirement, whether the cloud storage will be enough or you will need an external hard drive. Whatever your decision may be, make sure the security layers should be multiple and sustainable to protect your data.

3. Portability

There are many options in the market which provide huge storage capacity along with the portability of the device. You can opt for a receipt scanner on the go, to manage expense reports and track receipts of the employees and contractors, easily. The device may be a stand-alone portable scanner or digital software.

But, your choice must be a lightweight and compact device or a small-sized device that fits in your suitcase or bag easily.

4. Speed of Operations

Along with the size, businesses want to complete the least enjoyable receipts scanning task as quickly as possible. For this, you must choose software, which can capture and record your receipt documents in seconds of time. This is important for businesses that need to scan multiple receipts at a time.

Not just the capturing part, but your receipt scanning software should also provide faster navigation and processing of expense reports. This way you can stay ahead of the usual expense reporting cycle.

5. File Format Supportability

After recording and capturing many receipts you realize that your receipts scanning software processes JPEG images but your finance team requires all the documents in PDF format. Of course, you can convert them, but why take all the pain when you’ve invested in software.

For this, make sure you check all the file formats your software supports, and it should align with your business standards for easy and faster operations.

6. Exportability

Once you have recorded and processed your receipts scanning operations, your entire workflow should be supported by your scanner smoothly. Depending upon your requirement – whether you want to upload to the cloud storage, or email them to the stakeholders, the receipt scanning software must be able to export the files quickly, maintaining the same quality as recorded.

7. Pricing

After considering all these features that your receipt scanning software requires, the most important thing to consider before investing is price comparison. There are many softwares which provide free trials, which can give you insight into how your business can align with the receipt scanning software. This way you can test the software compatibility before investing in any.

You can also opt for monthly subscriptions to get the full-featured experience of the software, and then you will be able to decide on further investment easily.

8. Security of Data

Last, and the most important feature to look for in your receipt scanning software is the security of the data. It should have different layers of security like password protection for different levels of designation, time-restricted access to the remote employees, etc., which ensures both transparency and secured data processing.

Conclusion

With the advancing technology, businesses have started resorting to digital solutions for their daily tasks too. And, receipt scanning software is one such investment. But, before investing you must consider some important things like online accessibility, portability, storage availability, efficiency, file formats, security of data, and the most crucial one, the price of the software. These pointers will lead you to a sustainable and prudent choice.

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