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More Colorado concerts canceled, postponed as frustrated ticket-holders get $3 million refund

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More Colorado concerts canceled, postponed as frustrated ticket-holders get $3 million refund

Head-spinning, COVID-related concert news continued this week as touring artists shelved local shows due to health concerns, even as promoters continued selling tickets to dozens of newly announced, metro-area events.

The mixed messages from the music industry follow increasingly tight COVID rules at music and sports venues, including the largest ones booked by corporate promoters AEG Presents Rocky Mountains and Live Nation. All concerts at Red Rocks Amphitheatre, Mission Ballroom, the Fillmore Auditorium and most other large venues now require concertgoers to be masked and provide proof of vaccination.

A few touring artists have brought even more measures to bear, in some cases canceling shows at venues that can’t or won’t accommodate their stricter rules. That includes Canadian crooner Michael Buble’s cancellation this week of a Sept. 20 show in Austin, Texas.

But there was good news, too: On Tuesday, Attorney General Phil Weiser announced that 8,688 Colorado ticket-holders who had been on the hook with San Francisco-based ticket reseller Stubhub will receive refunds totaling $3,120,442, or about $359 per ticket-holder.

The refunds apply to people who bought tickets under the company’s pre-pandemic refund policy for events that were canceled due to COVID-19, investigators said. Instead of honoring its “FanProtect Guarantee” — that the purchase price and fees for all shows would be refunded if the events were canceled — Stubhub stiffed its customers starting in March 2020.

The company instead said that ticket-holders would receive account credits equal to 120% of their purchases, to be used for future events, while denying them their money.

“Consumers should not be out of their money when a service they paid for was never provided,” Weiser said in a press statement. “My office is committed to protecting consumers, and we will continue to take action to ensure that consumers, like those of Stubhub, receive the refunds they are owed.”

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