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What Does an Organizational Development Consultant Do, Anyway?

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Any company that is not at all functioning up to its full potential always sees the writing on the wall. The financial health of any business will be good only if the company relies on its workforce and nurtures it.

Here, comes the organizational development consultant at play-the person is a contractor who is trained to develop strategic growth plans for an organization; these plans will help the business to be profitable and healthy. If you, the business owner or the reader, is a bit confused as to what an organizational development consultant does, keep on reading.

Duties and Responsibilities

Businesses-whether big or small-need an organizational development consultant firm to analyze the way they work. Such firms are responsible to make rational recommendations to a business so that it can improve its performance every day. These consultants are hired by those businesses that are invariably struggling to adopt a change-a change that, if adopted, will make them profitable.

These consultants are, in general, highly educated in business management and have the experience of performing in countless managerial capacities. Every business has certain idiosyncrasies; for this reason, a couple of different tools are used by consultants for instituting positive commercial changes within a company. Some of the common work areas of an organizational development consultancy firm include:

Organizational assessment

Through research, interviews and observations, such a consultant analyzes a company’s corporate culture. While doing so, you will determine the true expertise of an organizational development adviser-that is, you will come to know through that consultant whether all the cogs of an organization is functioning correctly and as a whole or not.

Change management

Introducing a change in a firm’s management does not, every time, mean that there is a change in the personnel. These consultants analyze the ways through which changes can be incorporated within the teams and the management functioning in the office and out-of-office environments. Of course, the existing managerial positions largely remain unchanged; however, the consultancy firms may have to recommend new hires and a couple of personnel changes too. A few changes that you may recommend will have to be employee driven; examples of such changes include altering job priorities and developing easy-to-implement plans to keep employees that are valuable.

Team building and problem solving

A consultant’s assessment can easily show that there are a couple of specific problems that hinder a firm’s performance considerably. After analyzing the problems, these consultancy firms categorize such glitches as being employee centric or as being business centric. And once the categorization is done, these consultancy companies are responsible for finding solutions to these problems. Further, these organizational development counselors have learned methods in group dynamics and business planning; these methods, further, will implement team-building skills between the management team and employees.

So here are the top work responsibilities that are performed by an organizational development counselor. Write in the comments below if there are a couple of job responsibilities (related to this profession) that we may have missed.

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How Do You Produce Original Articles?

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By now, you understand the importance of originality in article writing. As a student, you’ve probably been informed of the consequences of plagiarism and how it is wrong to copy off of others without giving credit to the original author. But original article writing is different where you should refrain from using material already present in another article. This is so that your viewpoints can come across as authentic and so that you can establish credibility as an author. But how can you develop original viewpoints and information?

#1: Look For Inspirations, Both From Your Personal Life And Professional Life

Often the best viewpoints are those that are inspired by your own life experiences, whether they be personal or professional. To give a good example, I wrote an article about how heart and soul are important in a business’s success. My inspiration for that article came from helping my sister put together candy lei’s for my nephew’s birthday party. As I was putting the lei’s together, I felt a fullness inside my soul. That became my inspiration for writing about why success is more than just about sales and production.

Inspirations come from many places. You might look at a current article and want to expand on a certain point that someone touched on earlier. Something may happen to you that gives you something to write about. Sometimes, it may just come to you in the middle of the night. What is important is that you find that inspiration because it will help you produce original articles.

#2: Even If You Use An Already Taken Viewpoint, Your Explanation Of It Can Be Original

Often times, it’s not the viewpoints, but the explanation itself that may be of intrigue to the reader. For example, if you are writing about different aspects of search engine optimization, and you are writing about not buying backlinks, you could do more than offer a simple explanation of why this practice doesn’t work. You could tell a story about someone you know who was caught doing this or take some time and talk about what has happened to those who were caught. Even if it well accepted among the SEO community that purchasing backlinks is bad practice, readers would be intrigued to hear your story since it is your personal story about someone who did this practice and/or was caught for it.

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How Do You Leverage Customer Service?

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Excellent customer service is a fundamental aspect of the daily operations of any company that wants to grow. Today, dissatisfied customers can use social media to vent their frustrations about a poor customer service experience.

A satisfied client will return and they’ll refer your business to family, friends and strangers alike. So it’s the duty of customer support agents to offer a positive customer experience.

An effective customer service system provides multiple channels for consumers to contact your business and get their needs met. Understanding your client base will help you know which of the following customer service channels you can leverage to create customer loyalty and grow your business.

1. Self-Service Knowledge Base

Some clients are comfortable getting their queries answered by searching through a self-service knowledge base. These clients want to have easy access to information and a quick answer to their questions. Having a well-organized knowledge base with rich descriptions, images, videos, and instructions makes sure they get their answers immediately. This channel is good for your company because it doesn’t need a lot of investment.

A knowledge base helps customers to access general information, but it may lack information that addresses unique situations. Keep information up to date as the business policies and procedures evolve. Regardless of these concerns, a well-conceived knowledge base makes sure your customer support staff have time to address customer concerns which the knowledge base can’t handle.

2. Social Media Support

Today, most businesses have a social media presence. And customers nowadays use a business’s social media account to get the product- and service-related information, to ask questions, and to complain. These accounts need a committed social media manager to address your customer’s concerns.

Customers use social media to complain about poor experiences they’ve had with a product or service. But you can turn this into a positive for both your business and your customers by addressing their issues with diplomacy and honesty. This will help them see you care about them and you’re willing to resolve their issues.

3. Live Chat Support

Live chat is the best choice for customers who want to speak to a person to resolve their issues; this is good for those clients who don’t want to use email. Based on your live chat hours of operation, a client can get immediate support even while they’re in the middle of making a purchase.

Research shows that 73% of clients who use live chat are “satisfied” or “very satisfied” with the experience. So this is an effective way to increase your sales.

For this system to work well, your live chat agents must have excellent communication skills and they should be able to handle multiple inquiries during peak periods. Also, you must provide your customers with an alternative channel when live chat isn’t available.

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How Do You Know If You’re Doing The RIGHT Thing?

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Each of us, at some – point, wonders, if/ what, we are doing, and seek, is, actually, the RIGHT thing! This, usually, requires, a willingness, to give oneself, a check – up, from the neck – up, and examine, our motives/ motivations, and reasoning/ rationale, in an objective, introspective manner, and a truly, open – mind! Most people want to believe, they are doing so, but, it is normal, to, at – times, question our motives, and actions/ behavior! If/ when, we feel, confident, in our perspectives, etc. we become, more comfortable, and ready, willing, and able, to expand those, self – imposed, limitations, of our personal comfort zone! With, that in mind, this article will attempt to, briefly, consider, examine, review, and discuss, using the mnemonic approach, what this means and represents, and why it matters!

1. Truthful; timely; time – tested: It never pays, or benefits you, to lie, to yourself! We benefit, when/ if, we proceed, in a truthful, realistic way, and are willing to recognize, both, our personal strengths, and weaknesses! One must learn to use areas of strength, while being ready, and willing, to address, every area of weakness, and/ or, potential weaknesses! Procrastination, is, almost, always, our enemy, so it is important to proceed, using, well – considered, timely actions, etc! The best scenario is, when, this approach, aligns, with taking advantage of time – tested, knowledge, experience, and expertise, to be, both, ready, and able, to gain the necessary degree of wisdom and judgment!

2. Humane; head/ heart; healing; honest: We benefit, when we are honest, with ourselves! We must, consistently, pursue, humane treatment, of ourselves, as we would consider, the way, we should treat others! It takes using the finest aspects of, both, our emotional, and logical components, to proceed, in a head/ heart balance! When, our priority, is, to maximize, our personal healing, and health, we benefit, significantly!

3. Integrity; insights; implications; ideas; imagination; innovate: Try, not to, lie – to – yourself, and maintain absolute integrity, even, when, another path, may be simpler! The insights, you gain, have significant implications, in, how, you proceed! It takes quality, relevant ideas, combined with a meaningful, well – considered, imagination, to make us feel, confident, when we innovate, as needed!

4. Needs; nerve: Know your needs, goals, perceptions, priorities, and personal reasons/ rationale, and, then, have the nerve, to take the actions, which provide you, with the finest options, and opportunities!

5. Good/ great; generate goodwill; growth: The better, you develop, your personal growth, and seek better – than good (but, demand, great/ excellence), the more, you will feel, good, about your decision – making abilities, and talents, and proceed, with finer, personal, goodwill!

If, you know, and feel comfortable, you will do the RIGHT thing, your life, will, generally, be less stressful, etc! Are you up to the tasks?

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