DOHA, Qatar – Football fans stranded without accommodation in Qatar due to official fan villages not being completed due to “operator negligence” have been offered a full refund by the Supreme Committee on Support. organization of the World Cup.
Thousands of traveling fans have had the option of staying in low-cost camps in the desert – a night in a converted shipping container costs around $200 (£165) a night – with basic facilities and rest areas common washing.
– Stream on ESPN+: LaLiga, Bundesliga, more (US)
But some venues are still unfinished, with fans traveling to the Rawdat al Jahhaniya Fan Village to find large areas of the venue were still under construction, with sinks and toilets awaiting installation.
And with fans around the world complaining about the quality of accommodation, the Supreme Committee, led by the Qatari government, has now authorized full refunds.
A spokesperson for the Supreme Committee told ESPN: “We are aware that a number of fans have experienced delays in checking in some Fan Village accommodations due to owner negligence and the operator.
“A portion of the units at these facilities, which are delivered and managed by different private entities, failed to meet the required standards that were announced to the fans.”
“Although these sites are operated by independent commercial entities, resolving these issues remains the Supreme Committee’s top priority.
“Full refunds are being offered to fans severely affected by this issue along with alternative accommodation which will be free for the duration of their stay.”
ESPN attempted to speak to the official accommodation hotline, but after speaking to an operator he was told the system was “under maintenance” and to “call back tomorrow”.