My encounter with the heartless corporate America @ChaseBank

The questions I hold asking myself as a result of at this level I’m confused.

Should firms be heartless to make a revenue?

Ought to a financial institution’s main purpose be nearly income?

Received’t it’s extra worthwhile if banks concentrate on serving to their shoppers?

Why can’t we assist each other in occasions of disaster?

Why is it tough for companies to grasp that the particular person you assist at present will stand by you tomorrow but they spend billions looking for buyer loyalty?

Please learn my story, your recommendation might be extremely appreciated, as I’m at the moment perplexed and confused.

I migrated to the USA with my household 5 years in the past to Texas. Getting a automotive in texas is a necessity and never a luxurious because it was practically unattainable to get round with out one. 3 years in the past I used to be capable of get my first automotive with the assistance of Chase Auto financing- a Toyota highlander 2018 mannequin at $42,000. I made a down fee of $10,000 from my financial savings and chase financed the remainder.

I made my automotive funds on time with none delays till covid 19 hit and I misplaced my earnings.

Previous to Covid 19, I used to be exporting American-made items to my residence nation however because of the Journey bans, my enterprise crumbled.

Throughout the Covid 19 interval I reached out to chase auto financing and defined my scenario, they gave me some fee extensions which I used to be grateful for.

Now covid 19 is taken into account over however I’m nonetheless struggling to get again on my toes so I’ve been utilizing my automobile to do Uber besides Chase simply repossessed my automobile stating that I missed some funds throughout covid 19 which I assumed was a grace interval.

The heartbreaking half is that out of the $32,000 Chase lent me, I’ve paid $18,000. My stability is $14,000.

The Heartless half is Chase is asking for the entire $14,000 upfront or they’ll promote my automobile for the remaining stability keep in mind I’ve already paid a complete of $28,000 in the direction of this automotive.

I’ve begged them for weeks now to permit me to make the missed funds and produce my account updated however they refused as a result of clearly, they know the automotive is price greater than the remaining mortgage.

To chop the lengthy story brief, I’m struggling to fulfill my home funds and can quickly be homeless as a result of Chase is holding my solely supply of earnings ransom and demanding $14,000 upfront if not they’ll promote the automotive as a result of they know the automotive is price greater than the remaining stability.

My query is,

How can people be this heartless to at least one one other?

How can Chase count on loyalty from me and even anyone, in the event that they deal with their shoppers like this?

Should firms be heartless with the intention to make a revenue?

I imagine sooner or later that firms that understand that ‘ We’re people and never objects to squeeze revenue from’ will win not simply our loyalty however would be the ones to buy Chase financial institution with the revenue their loyal prospects will make them.

Please I want your Recommendation, What ought to I do now? I’m confused…..I don’t know what to do subsequent.