Entergy Hurricane Francine update – 9/11/24, 5:30 p.m.

Insights > Entergy Hurricane Francine replace – 9/11/24, 5:30 p.m.

09/11/2024

Hurricane Francine has made landfall in Terrebonne Parish as a Class 2 hurricane this night. Outages are anticipated to proceed rising as we speak because the storm strikes by means of Entergy’s service territory. After landfall, the middle is predicted to maneuver northward into Mississippi Wednesday night time and early Thursday morning.

Francine made landfall with most sustained winds close to 100 mph. At 5:30 p.m., roughly 50,310 prospects had been with out energy, together with 49,960 in Louisiana, 180 in New Orleans and 170 in Mississippi.

Most necessary is the security of these residing and dealing in communities hit by large storms or extreme climate. Then, restoring energy is the highest precedence and first order of enterprise. We assemble and set up the workforce wanted to revive service safely and rapidly to all prospects. 

Primarily based on historic restoration instances, prospects within the direct path of a Class 2 hurricane can expertise outages for as much as 10 days.

Entergy’s utility nuclear vegetation proceed to perform usually with no threats to operations. Though the storm will not be anticipated to affect our nuclear stations, we’ve entered extreme climate procedures that guarantee our readiness at Waterford 3 and River Bend Station in Louisiana, and Grand Gulf Nuclear Station in Mississippi. These procedures embody walk-downs, securing of kit and contingency staffing plans.

When extreme climate strikes, utility imposter scammers who faux to be Entergy representatives could try and steal your cash or id. Shield your self by figuring out the dangers and staying alert for warning indicators at entergy.com/scams/.

Our crews are prepared to reply.

Along with our regular workforce, we now have acquired roughly 6,000 restoration staff prepared to revive service for purchasers whose energy could also be affected by Francine. As assets proceed to be requested, we count on to amass as much as roughly 6,400 further assets based mostly on Francine’s present forecast. Complete restoration discipline workforce contains firm staff, contractors and mutual support assets numbering roughly 1,900 in Mississippi, 6,600 in Louisiana and 865 in New Orleans.

Each storm is exclusive, however our historical past with storm restoration is a information to predicting the quantity of injury and restoration time following a hurricane. Earlier than a hurricane makes landfall, we make estimates on restoration timelines based mostly on the class, depth, dimension and observe of the storm. As we all know, main hurricanes may cause prolonged outage restoration instances. Whereas nearly all of prospects could also be restored faster, a few of the hardest hit areas may take longer depending on the extent of injury to Entergy’s electrical services.

We try to present an estimate of how lengthy it’s going to take to revive most of our prospects 48-72 hours after landfall.

• We will present higher estimates as injury assessments are accomplished.
• Energy is restored quicker in areas with much less injury.
• Restoration instances within the hardest hit areas rely upon the extent of injury to Entergy’s electrical services.
• Vital flooding and different accessibility challenges because of the storm will have an effect on our potential to achieve some areas of our territory and will delay restoration in these communities.

We start restoring energy to prospects as safely and rapidly as potential after the storm passes, and the restoration course of is finished in an orderly, deliberate method. This begins with assessing the injury after which repairing energy vegetation, transmission strains, substations after which the poles and wires in your neighborhood.

Proper after the storm passes, and when it’s secure to take action, crews assess injury to electrical tools and services to find out what corrective actions and repairs are wanted in order that we will deploy the appropriate personnel with the appropriate materials to make repairs.

In more durable to achieve areas, we use superior know-how, similar to infrared cameras, drones and satellite tv for pc imagery to evaluate injury by foot, automobiles, airboats, high-water automobiles and helicopters. The place potential, we are going to start restoration of broken infrastructure whereas concurrently bringing prospects on-line the place there’s minimal to no injury by rerouting energy flows.

We begin on the supply with our energy vegetation, as they’re the first sources of energy manufacturing for all prospects. Giant transmission strains are then repaired and restored. These high-voltage strains, which are sometimes strung on excessive metal towers, ship energy to cities, cities and main industrial services and serve giant numbers of consumers. Subsequent, substations are introduced on-line. Native substations have to be functioning for vitality to achieve the ability strains in your avenue.

Lastly, we transfer on to the poles and wires you see in your neighborhood. For the security of our crews, we will’t use our bucket vans till sustained winds are lower than 30 mph. Line and vegetation crews will be the most seen a part of the restoration, however many different staff behind the scenes present the assist wanted to maintain the restoration shifting – from the beginning till the final mild is on.

The order wherein we restore prospects can be deliberate. We begin with important companies, transfer on to giant neighborhoods after which to particular person properties. Energy is first restored to important neighborhood infrastructure and important companies similar to hospitals, water therapy vegetation, police and fireplace stations, and communication techniques.

Subsequent, strains serving giant areas of consumers, then neighborhoods are restored. This returns energy to the most important variety of prospects within the shortest period of time. Some properties and companies take longer, as particular person buyer properties or companies with injury are sometimes probably the most time-consuming repairs.

Word: Whereas our resilience efforts are already underway in some elements of our service space, building started in Louisiana this July on Section I of the authorized resilience plan and can final roughly 5 years.

We restore energy as rapidly as it’s secure to take action.

Security is our core worth and all the time comes first.

Retaining our staff secure from worsening climate situations could restrict our potential to revive service as rapidly as we’d all like. We’re dedicated to preserving our staff secure and sheltered throughout harmful durations attributable to excessive winds, flooding and different extreme storm situations. We pre-position crews as shut as potential to the place restoration actions will happen with a purpose to start restoring energy to prospects as rapidly as potential after the storm passes, and it’s secure to start work.

Hurricanes trigger intensive injury, resulting in prolonged outages for some prospects.

Estimates earlier than landfall:

• Earlier than a hurricane makes landfall, we estimate restoration timelines based mostly on the class, depth, ahead pace, rainfall, dimension and observe of the storm.
• These are solely estimates.​ After a storm passes, we conduct injury assessments to have the ability to present extra particular restoration instances.
• Whereas nearly all of prospects could also be restored faster, a few of the hardest hit areas and/or restoration work that brings further complexities could take longer, for instance, entry problem that requires particular tools, working in marsh land or repairing strains over our bodies of water.
• Clients may expertise outages as much as the timeframe estimated under, based mostly on the storm’s path and affect:​
  • Class 2 – On common 70% of consumers are restored in 4 to seven days, nonetheless some areas may take as much as 10 days​ if in an space hit the toughest. All storms are distinctive and sometimes carry further complexities within the restoration course of that might lengthen restoration instances, similar to entry problem that requires particular tools, working in marshland or repairing strains over our bodies of water.

Clients ought to keep linked with us all through a storm.

As you make your individual plans, we are going to hold you knowledgeable all through about our response. We ship storm and restoration updates by textual content or telephone name to prospects who’re signed as much as obtain notifications from us.

Obtain our free app in your smartphone at entergy.com/app. Join as we speak: myEntergy.com or by texting REG to 36778.

• Clients ought to have their account quantity and ZIP code useful.
• The registration sample is as follows together with areas: REG (account quantity) (ZIP code).
• Notifications will solely be despatched to the contact data provided and chosen by our prospects.

Go to our Storm Middle, a one-stop web site for data on storm security, preparation, restoration and common updates particular to the storm. You may also entry the View Outages map at entergy.com/viewoutages.

• Storm-related updates are additionally shared on Twitter and Fb.
• Name us at 800-9OUTAGE (800-968-8243).
• Comply with updates in your native information media, like radio, tv and newspapers.

Clients ought to keep conscious and keep secure. 

Essentially the most harmful a part of a storm is commonly simply after it has handed. Hazards are throughout us following extreme climate – from downed electrical strains and tools, vegetation and different particles, private generator dangers or flooding risks.  

• Steer clear of downed energy strains and areas of particles. Energized strains is probably not seen among the many rubble. Report downed strains instantly by calling 800-9OUTAGE (800-968-8243) and name your native police station or fireplace division. 
• Private mills are very helpful after a catastrophe, however can be hazardous. The first hazards to keep away from when utilizing a generator are carbon monoxide poisoning from the poisonous engine exhaust, electrical shock or electrocution and fireplace. 
  • Clients selecting to make use of moveable electrical mills ought to achieve this in accordance with the producer’s directions. Clients mustn’t ever join a generator on to a constructing’s wiring with out a licensed electrician disconnecting the home wiring from Entergy’s service. In any other case, it could actually create a security hazard for the client or our linemen working to revive energy. And it might injury the generator or the home wiring. 
• Keep alert for pure gasoline leaks. In case you scent pure gasoline, or should you hear a blowing or hissing noise, open a window and depart the realm instantly. Don’t function electrical switches. If potential, flip the surface fundamental gasoline valve off and name your pure gasoline supplier away from the potential leak. Entergy gasoline prospects ought to name 1-800-ENTERGY (800-368-3749). 
• Water and electrical energy is usually a deadly mixture. Don’t stroll in flooded areas or standing water. Keep in mind that moist tree limbs can conduct electrical energy. 
• Return residence solely when authorities advise and you recognize it’s secure. Drive solely on roadways and bridges which are satisfactory, and if an influence line falls in your automobile whereas driving, proceed to drive away from the road. As soon as residence, don’t step in water to get to the fuse field or circuit breaker.

Clients can study extra about storm security on the corporate’s Storm Middle, for instance:

We’ve got further data for purchasers concerning:

 Clients ought to report their outages.

As you make your plans, we are going to hold you knowledgeable all through about our response. It is rather necessary for purchasers to replace their contact data with us to obtain pressing messages. We ship storm and restoration updates by textual content or telephone name to prospects who’re signed as much as obtain our notifications. We encourage all prospects to examine their Entergy cell app earlier than landfall to make sure you have the newest model or obtain our free app in your smartphone at entergy.com/app.

• Clients could obtain our app for iPhone or Android and use it to report an outage or examine if energy is restored. To obtain the free app, entry your app retailer or go to: entergy.com/app.
• You may also signal as much as obtain our notifications and allow two-way texting. As soon as registered (directions above), textual content OUT to 36778 to report an outage.
• Clients can report an outage on our web site, by visiting myEntergy.com. You possibly can first log into your on-line account or submit as a visitor.

Our View Outages map gives outage standing and estimated restoration data to prospects throughout the corporate’s service space.

• The map affords a number of viewing choices, together with a avenue map, imagery and topographic, with the flexibility to overlay climate situations.
• Alert message bins assist the realm view map with further injury evaluation and restoration data.
• Crimson and inexperienced strains and icons point out particular outages on the corporate’s distribution system and the variety of prospects affected. Usually talking, inexperienced strains point out that the road section is energized, or energy is flowing. Crimson strains point out that the road section is de-energized, or no energy is flowing.
• It’s necessary to notice that whereas the primary line could also be energized (displaying as a inexperienced line), the map doesn’t present energy stream all the best way to the client’s property. There might be injury or different points between the energized line and the house similar to transformers, downed wires from the pole to the house, or injury to the meter or inside the location itself.
• Throughout main storm occasions a considerable amount of exercise is going down within the discipline to revive energy as security and as rapidly as potential. Employees within the discipline present restoration data again to the workplace, and that data have to be up to date within the underlying techniques that provide information to the outage map. As a result of these steps take time, and restoration actions are consistently ongoing, the outage map could not replicate probably the most present outage and restoration data.
• For extra data on the View Outages map, go to entergy.com/viewoutages.

Clients could expertise delays when calling our phone facilities when extreme climate strikes. We encourage them to make use of the opposite fast and straightforward choices accessible to report an outage, however they could name us at 1-800-9OUTAGE (800-968-8243).

Be on alert: Stormy climate additionally will increase rip-off makes an attempt.

• Entergy won’t ever demand instant cost from prospects over the telephone. Clients ought to by no means share private data with strangers.
• If a name sounds suspicious, cling up and name 1-800-ENTERGY (800-368-3749) to talk instantly with an Entergy customer support consultant.
• In case you consider you’re a sufferer of a rip-off, notify the correct authorities, such because the native police or the state legal professional basic’s workplace.
• Be taught extra about the best way to spot a rip-off by visiting entergy.com/scams.

We’re an trade chief.

We’re a acknowledged chief in storm response. It takes a military to revive a village. That’s the reason Entergy companions with different utilities in mutual help agreements, in preparation of restoring widespread outages that happen after extreme climate. We depend on our steady cycle of planning, preparation, coaching and analysis. Annual readiness drills and coaching, similar to computer-based and occasion tabletops are carried out to advertise and check consciousness.