(Hypebot) — UPDATE: After The Nationwide Unbiased Venue Affiliation (NIVA) referred to as on Yelp to cease sending customers to an affiliated website promoting faux tickets and inflating costs, the advice website eradicated the offending hyperlinks. Then, the confrontation between NIVA and the offending ticket reseller TicketNetwork started.
In accordance with NIVA, Yelp had been deceptive customers by directing them to a Yelp-branded TicketNetwork website promoting faux and overpriced tickets. “By partnering with TicketNetwork — an organization recognized for anti-competitive and predatory practices — Yelp not solely perpetuates these unethical practices but in addition undermines shopper belief and severely impacts impartial venues by diverting gross sales from reputable ticketing sources,” NIVA stated in a press release.
An issue since 2016
Yelp first partnered with TicketNetwork in 2016 to supply “a one-stop store for high-demand leisure tickets.” That partnership continued regardless of over 100 1-star critiques on Yelp, the platform’s lowest score.
“It’s fraud!,” wrote one Yelp person final month. “Concentrate on this website who’re scammers! They double the value for all of the the occasions and refuse for refund. Keep away!!!!”
Discover Yelp’s response and dueling TicketNetwork and NIVA responses to the takedown beneath.
Considerations highlighted in NIVA’s letter to Yelp included:
- Sale of non-existent or inaccurately listed tickets: “Many shoppers have been bought tickets for occasions that both don’t exist or have incorrect dates and occasions, resulting in confusion and disappointment.”
- Lack of transparency in ticket particulars: “Tickets are sometimes bought with out specifying the part or seat, leaving shoppers in the dead of night about what they’re buying.”
- Sale of speculative or faux tickets: “Tickets bought by way of Yelp’s platform are sometimes not within the possession of the reseller, with many being outright fraudulent.”
- Value gouging: “Tickets are repeatedly bought at 2-15 occasions the face worth, even when tickets at face worth are nonetheless obtainable immediately from the venue’s reputable ticketing platform.”
“Yelp has an obligation to the communities it serves, but its platform is presently complicit in predatory ticket gross sales that exploit shoppers and undermine impartial venues,” stated Stephen Parker, Government Director of NIVA. “This isn’t only a matter of enterprise ethics; it’s about defending the cultural make-up of our communities. By partnering with an organization like TicketNetwork, which has an extended, documented historical past of authorized troubles and unethical conduct, Yelp is facilitating a system that preys on shoppers and undermines the integrity of the stay leisure trade.”
Learn the total NIVA letter to Yelp right here.
Yelp Responds
In response to NIVA’s letter, a Yelp spokesperson instructed Pollstar, “For 20 years, Yelp’s mission has been to attach individuals with nice native companies, together with impartial venues. We thank NIVA for bringing their considerations about TicketNetwork to our consideration and have taken quick steps to show off that integration.”
On Wednesday afternoon, Yelp up to date its assertion to the press to incorporate that they’d “eliminated that (TicketNetwork) integration.”
TicketNetwork Reacts & NIVA Bites Again
On Wednesday afternoon, Yelp’s former companion ticket reseller TicketNetwork issued a prolonged assertion erroneously questioning NIVA’s motives and independence:
“It’s unlucky to see the shoppers on Yelp’s platform lose entry to a free and impartial market internet hosting resale tickets to occasions throughout the globe.”
“The extraordinarily biased letter from the so-called “impartial” group referenced in your article regurgitates speaking factors generated by an organization presently being sued as an unlawful monopoly by the Division of Justice and Attorneys Common representing greater than 296 million People. They’re a determined try to distract shoppers and lawmakers from the actual causes of wildly surging costs for stay occasions – centralized, coordinated management by a handful of main gamers working collectively to squash shopper selection.”
“Unbiased marketplaces repeatedly characteristic tickets provided at far lower than the unique bought value from the field workplace, saving shoppers thousands and thousands of {dollars} yearly. Regardless of a coordinated trade effort to color any platform not topic to direct artist administration or promoter management as providing “faux” or “counterfeit” tickets, marketplaces like TicketNetwork assure that customers will obtain the tickets bought, an appropriate alternative (topic to purchaser approval), or a full refund.”
“NIVA and different trade astroturfing efforts are pushing for laws designed to reinforce Reside Nation Leisure’s allegedly monopolistic dominance of ticketing by extending it to ticket resale. TicketNetwork, joined by different impartial marketplaces and quite a few shopper advocacy teams urge help for true reform in ticketing, both remoted to true “all-in” value transparency TICKET Act as handed by the Home of Representatives, or through the excellent reforms promised by the BOSS and SWIFT Act championed by the late Rep. Invoice Pascrell of New Jersey.”
“their falsehoods received’t idiot anybody”
NIVA Government Director Stephen Parker responded: “NIVA was based to avoid wasting the impartial stay trade, which is made up of mom-and-pop companies throughout the nation. These phases, their staff, and artists wanted a collective voice to battle for survival throughout the COVID shutdowns.”
“NIVA, the truth is, is a corporation that stands as a counterweight to the anti-competitive practices of publicly-traded, multinational conglomerate promoters.”
“It’s no shock that TicketNetwork is spreading disinformation concerning the small companies and nonprofits that make up the impartial stay group to distract from the value gouging and fraud rampant on their legally-fraught platform. We’re sure their falsehoods received’t idiot anybody.”
Bruce Houghton is the Founder and Editor of Hypebot, a Senior Advisor at Bandsintown, President of the Skyline Artists Company, and a Berklee School Of Music professor.