Item 1 of 4 A screen displays delays in IndiGo flights at the Indira Gandhi International Airport in Delhi, India, November 29, 2025. REUTERS/Bhawika Chhabra
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Sources familiar with the matter said the unprecedented decision to recall about half the A320-family fleet was taken shortly after the possible but unproven link to a drop in altitude on the JetBlue jet emerged late last week.
Shares in Airbus were down 3% after hitting their lowest since October 15, although analysts said the financial impact may be limited. Thales, which supplies the flight computers, lost 2%.
PLANES GROUNDED DURING PART OF THANKSGIVING WEEKEND
Following talks with regulators, Airbus issued its 8-page alert to hundreds of operators on Friday, effectively ordering a temporary grounding by ordering the repair before next flight.
“The thing hit us about 9 p.m. (Jeddah time) and I was back in here about 9:30. I was actually quite surprised how quickly we got through it: there are always complexities,” said Steven Greenway, CEO of Saudi budget carrier Flyadeal.
The instruction was seen as the broadest emergency recall in the company’s history and raised initial concerns of disruption particularly during the busy U.S. Thanksgiving weekend.
The sweeping warning exposed the fact that Airbus does not have full real-time awareness of which software version is used given reporting lags, industry sources said.
IMPACT REVISED DOWN
At first airlines struggled to gauge the impact since the blanket alert lacked affected jets’ serial numbers. A Finnair passenger said a flight was delayed on the tarmac for checks.
Over 24 hours, engineers zeroed in on individual jets.
Several airlines revised down estimates of the number of jets impacted and time needed for the work, which Airbus initially pegged at three hours per plane.
“It has come down a lot,” an industry source said on Sunday, referring to the overall number of aircraft affected.
The fix involved reverting to an earlier version of software that handles the nose angle. It involves uploading the previous version via a cable from a device called a data loader, which is carried into the cockpit to prevent cyberattacks.
At least one major airline faced delays because it lacked enough data loaders to handle dozens of jets in such a short time, according to an executive speaking privately.
JetBlue said late Sunday it expected to have completed work to return to service 137 of 150 impacted aircraft by Monday and plans to cancel approximately 20 flights for Monday due to the issue.
SOME OLDER A320 JETS NEED NEW COMPUTER, NOT RESET
Questions remain over how long the generally older A320-family jets that will need a new computer, rather than a mere software reset, will have to remain out of service amid global shortages of computer chips.
Industry executives said the weekend furore highlighted changes in the industry’s playbook since the Boeing 737 MAX crisis, in which the U.S. planemaker was heavily criticised over its handling of fatal crashes blamed on a software design error.
“Is Airbus acting with the Boeing MAX crisis in mind? Absolutely — every company in the aviation sector is,” said Ronn Torossian, chairman of New York-based 5W Public Relations.
“Boeing paid the reputational price for hesitation and opacity. Airbus clearly wants to show…a willingness to say, ‘We could have done better.’ That resonates with regulators, customers, and the flying public.”
Reporting by Tim Hepher, Allison Lampert, David Shepardson and Reuters bureaus;
Editing by Lincoln Feast and Bernadette Baum
Our Standards: The Thomson Reuters Trust Principles.